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Thank you for your support and trust, your satisfaction is our only goal. If you are not completely satisfied with the product you received, we are here to assist you.

1. 30-Day Hassle-Free Return Guarantee

We offer a return service within 30 days from the date of receipt (based on the logistics delivery date).

  • Return Conditions: The product must be in its original condition, not washed or damaged, and all original labels must remain intact.

2. Damaged, Defective, or Incorrect Items

Please inspect your products immediately upon receipt. If you notice any of the following, please contact us within 48 hours:

  • The product is damaged during shipping.

  • The received product does not match your order (wrong item).

  • The product has a manufacturing defect.

Solution: In these cases, we will cover the return shipping costs and arrange for a fast replacement or full refund.

3. How to Start the Return Process (4 Simple Steps)

To ensure efficient processing of your refund, please do not send items back without prior communication:

  1. Contact Customer Service: Send an email to our official email, including your order number and the reason for return (if it’s a quality issue, please attach clear photos).

  2. Obtain Authorization: Our team will review your request and send you the Return Merchandise Authorization (RMA) and detailed instructions within 24 hours.

  3. Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or arrange for a logistics company to pick up the item. You will not need to pay for return shipping.

  4. Send the Package: Please securely package the item and hand it over to the courier.

4. Refund Details

  • Inspection Time: We will complete the quality check within 3-5 business days after receiving the returned item.

  • Refund Process: Once the item passes the inspection, the refund will be processed back to your original payment account.

  • Refund Timing: Refunds typically arrive within 10 business days. If you haven’t received it after 15 business days, please contact your bank or reach out to us, and we will provide a transaction reference number.

5. Contact Us

If you have any questions regarding returns or exchanges, feel free to contact us for support:

  • Customer Service Email: cdf106897@gmail.com

  • Response Commitment: We promise to respond to all inquiries within 24 hours on business days.